Privacy Policy
My Parking Fines Mobile App
Last updated: 09 March 2026
My Parking Fines is your companion for managing and resolving parking fines across the United Kingdom. Create an account, submit and track tickets, upload evidence, appeal with councils, and pay fines securely—all in one app. With support for multiple tickets and secure payment via Stripe, we help you handle parking matters efficiently.
We respect your privacy and are committed to protecting your personal information.
Overview
This privacy policy explains how My Parking Fines collects, uses, and protects your personal information. Where we refer to your information or personal data in this policy, we mean any information about you from which you can be identified.
We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Collecting and Using Your Personal Data
What information do we collect about you?
1. Identity Data
Includes first name, last name, and date of birth (where applicable).
2. Contact Data
Includes residential address, email address, and phone numbers.
3. Financial Data
Payment card details are not stored in our app. Payments are processed securely by Stripe according to their privacy terms.
4. Ticket and Case Data
Details about parking tickets you enter (council name, ticket number, amount, date), photos and evidence you upload, appeal correspondence, and status updates.
5. Usage Data
Information about how you use the app, including pages visited, features used, and interactions with content.
6. Device Data
Device type, operating system version, unique device identifiers, and mobile network information.
How will we use the information about you?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Contractual Performance: Where we need to perform the service contract we are about to enter into or have entered into with you (e.g., creating your account, managing your tickets, processing payments).
Legitimate Interests: Where it is necessary for our legitimate interests (e.g., improving our services, fraud prevention, security).
Legal Obligations: Where we need to comply with a legal or regulatory obligation (e.g., law enforcement requests, tax obligations).
Consent: Where you have given us explicit consent to process your data for specific purposes.
Account and Identity
When you register an account or sign in (with email or Google), we collect your name, email address, and profile information. This is used to create and manage your account and provide the parking fines service. Your account information is stored securely on our servers.
We do not share your login credentials with third parties, though we may share relevant details with councils or authorities where necessary to manage your parking fines.
Ticket and Case Data
When you enter information about your parking tickets (e.g., council name, ticket details, photos as evidence, appeal text), this data is stored securely in our app so we can manage and resolve your cases. We share relevant details with councils or authorities where necessary to handle your appeal or facilitate payment. We may also share this information with payment processors or service partners who assist us in delivering our services.
Payments
Payment card details are not stored in the My Parking Fines app. All payments are processed securely by Stripe, our payment processor. We receive transaction status (e.g., success or failure) to complete your purchase, and Stripe's privacy policy applies to payment processing. For details on how Stripe handles your payment information, visit https://stripe.com/en-gb/privacy.
Sign-in with Google
If you choose to sign in with your Google account, Google may provide us with your name and email address. Google's privacy policy applies to this sign-in method. For details on how Google handles your information, visit https://policies.google.com/privacy.
Device and Notifications
To send you push notifications (e.g., about ticket updates), we may use device identifiers. You can turn off notifications in your app or device settings at any time. We may also collect information about your device type, operating system, and app usage to improve the app experience and troubleshoot issues.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze how you use our services, and serve relevant content. Cookies are small text files stored on your device that help us remember your preferences and understand user behavior.
Types of Cookies We Use
Functional Cookies (Required)
These are essential for the app to function properly. They enable basic features like navigation, form submission, and account login. These cookies cannot be disabled as they are necessary for the service to work.
Analytics Cookies
We use analytics tools to track user interactions and understand how visitors use our app. This helps us improve your experience and optimize our services. You can opt-out of analytics tracking through our preferences settings.
Marketing Cookies
These cookies may be used to track your activity and display personalized content or promotions based on your interests. You can choose to disable marketing cookies through our settings.
Managing Your Cookie Preferences
You can manage your preferences within the app settings. You can also manage cookies through your device or browser settings, though this may affect the app's functionality.
Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Parking Authorities: To facilitate payment and appeal management
- Payment Processors: Like Stripe, to process payments securely
- Service Providers: Who assist us in operating the app and delivering our services
- Legal Authorities: When required by law or to protect our rights (with legal process)
- Business Partners: If we undergo a merger, acquisition, or asset sale (you will be notified)
Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Generally:
- Account information is retained while your account is active
- Ticket and case data is retained for at least 6 years to comply with financial and legal obligations
- Usage data is typically retained for up to 12 months for analytics purposes
You may request deletion of your data at any time, subject to legal and contractual requirements.
Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request correction of any inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of your personal data (subject to legal and contractual obligations).
Right to Restrict Processing
You can request that we limit how we use your personal data.
Right to Data Portability
You can request your data in a structured, commonly-used format to transfer to another service.
Right to Object
You can object to certain processing of your data, including direct marketing.
Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us immediately.
Contact Us
If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us at:
My Parking Fines
Email: customerservice@myparkingfines.co.uk
Address: Kingston House, Myton Street, Hull, HU1 2PS, United Kingdom
UK ICO: If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://www.ico.org.uk
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by updating the "Last updated" date at the top of this policy and, if necessary, by sending you a notification. Your continued use of the app following such changes constitutes acceptance of the updated policy.
By using My Parking Fines, you acknowledge that you have read and understood this privacy policy and agree to our collection and use of your personal data as described herein.